Refund policy

Return & Refund Policy

At Great Lakes Trading Cards, we want you to be satisfied with your purchase. We take care to accurately describe our products and securely package every order. If there is an issue with your purchase, please contact us and we will do our best to make it right.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

  • The item must be in the same condition in which it was received.

  • Trading cards must not have been altered, damaged, graded, submitted for grading, or removed from any sealed or tamper-evident packaging in which they were sold.

  • Sealed products must remain unopened and in their original factory packaging.

  • Accessories must be unused and in their original packaging when applicable.

  • Proof of purchase or your order number may be required.

Please contact Great Lakes Trading Cards before sending a return. Returns sent without prior authorization may not be accepted.

Trading Card Condition

The condition of raw trading cards can be subjective. We make every effort to provide accurate photographs and descriptions of our cards.

Unless specifically stated otherwise, raw cards are not guaranteed to receive any particular grade from PSA, SGC, Beckett, CGC, or any other grading company.

Differences between a customer's opinion of a card's potential grade and the grade ultimately assigned by a third-party grading company are not considered grounds for a refund.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, you receive the wrong item, or there is another problem with your order, please contact us as soon as possible so we can evaluate the situation and make it right.

When reporting shipping damage, please include photographs of:

  • The damaged item

  • The shipping packaging

  • Any visible damage to the box, envelope, or mailer

If the issue was caused by an error on our part, Great Lakes Trading Cards will cover reasonable return shipping costs when a return is required.

Non-Returnable Items

The following items are generally not eligible for return:

  • Opened sealed trading card products

  • Mystery packs or similar randomized products after opening

  • Items that have been altered or damaged after delivery

  • Cards that have been submitted to a grading company

  • Clearance or items specifically marked Final Sale

  • Gift cards

  • Personalized or custom items

Return Shipping

Unless the return is due to an incorrect item, shipping damage, or an error by Great Lakes Trading Cards, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We strongly recommend using a trackable shipping method when returning merchandise. Great Lakes Trading Cards cannot be responsible for returns that are lost or damaged while being shipped back to us.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests; however, once an order has been processed or shipped, it may no longer be possible to cancel it.

Questions

If you have any questions regarding a return, refund, damaged shipment, or order issue, please contact Great Lakes Trading Cards through our website's contact page.

We appreciate your business and your support of Great Lakes Trading Cards.